Questpro Team

“After learning his craft in the Insurance Recruiting Industry, Kevin co-founded Questpro Consultants in August of 1996 where he joined his partners in building the foundation of what is now considered to be the premier Insurance Recruiting firm in the Nation. “

Kevin M. Burch
President & CEO

Partners

Johnny Park

Partner/Chief Operating Officer

Johnny has spent most of his working life at Questpro, starting in 2000. He began as a recruiter, learning the ins …

Kathy O'Brien

Partner, QTemps

Kathy graduated from the University of Texas at Arlington with a Bachelor of Arts degree in Public Relations …

Jillanna Pomelow

Partner, Cost Containment Practice

A proud “Okie,” not from Muskogee but close to it, Jillanna joined Questpro Consultants as a “Rookie” Recruiter in the …

Debbie Hubbell

Partner/Vice President of Sales

Debbie Hubbell is Vice President of Sales for Questpro. She was employed by Questpro for three years as the director of the … 

Sales

Taylor Jones

Business Development Director

Taylor joins Questpro with both commercial insurance and college recruitment experience. Taylor graduated from the University …

Michael Cote

Business Development Manager

Michael Cote has been part of the insurance industry and attending conferences since he was a child. After serving in the Navy as …

Charlene Demers

Sales Researcher

Charlene proudly joined the Questpro/QTemps team in February 2016 as Business Development Director for … 

Caroline Miller

Social Media Strategist

Caroline started working with Questpro as an intern during her senior year at the Cox School of Business of Southern Methodist…

Client Services

Ben Volkmer

Director of Client Services

Ben Volkmer has worked at Questpro for most of his professional life, joining the company in 2007 after …

Jodi Becker

Assistant Vice President

Jodi rejoined Questpro in 2012 as Assistant Vice President and also worked for the company from 2001-2009 as a Senior Recruiter …

Jason Keck

Director - Life Insurance Practice

Jason Keck got his start in Insurance recruiting back in 1997 with one of the largest MRI offices in the country where he …

Tandeka Nomvete

Director of QGrads

Tandeka Nomvete graduated from Georgia State University in 2013 with a BBA in Risk Management and Insurance, minor in …

Recruiters

Lesa Smith

Senior QTemps Recruiter

Lesa joined the QTemps team in April of 2011. She started her recruiting career in 1992 in the insurance industry with …

Griselda Aviles

QTemps Recruiter

Griselda Aviles started her staffing career in 2012. She landed her first opportunity with a regional staffing firm as an assistant and shortly …

Pam Brown

QTemps Recruiter

Pam graduated from the University of South Florida with a degree in Business Management and immediately began her career …

Aracely Bazan

QTemps Recruiter

Aracely Bazan has a variety of previous experiences; medical office, accounting, image analysis and IT recruiting. She is due to …

Erin Cross

Senior Recruiter

A native Texan, Erin grew up in Dallas and graduated from Texas Tech University in 2006 with a Bachelor’s degree in …

Jason Baber

Recruiter - Life Practice

After spending a year as a candidate specialist and SME at an IT staffing agency, Jason arrived at Questpro in 2019 ready to find …

Paige Michel

Recruiter

Paige Michel graduated from Texas Christian University with a Bachelor of Arts in Communication Studies and a double minor in … 

Account Management / Research Team

Jen Story

Research Manager

Jennifer began her career in the recruiting industry with Questpro as Researcher in October 2014 and brought several years of …

Julie Jensen

QTemps Researcher

Julie grew up in Wichita Falls, Texas, where she attended Midwestern State University and graduated in 2009 with a BA …

Jonathan Narramore

Researcher

Jonathan joined the Questpro team in February of 2020 as a researcher. Previously, he worked as a recruiter focused in the …

Accounting & Administration

Jamie Barnes

Office Manager

Jamie joined the Questpro/QTemps team in April 2004. She started her career with QTemps as a recruiter and …

Alicia Boothe

Controller

Alicia joined the Questpro/QTemps team in October 2019. Alicia graduated from the University of Texas at …

Cathy Russell

Payroll Analyst

Cathy joined QTemps August 2015 in a dual purpose role of Payroll Service/Recruiting Assistant. She started her career in the staffing …

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kevin-burch

Kevin M. Burch

President & CEO

kburch@questpro.com
972-502-9944
johnny-park

Johnny Park

Partner/Chief Operating Officer

Johnny has spent most of his working life at Questpro, starting in 2000. He began as a recruiter, learning the ins and outs of recruiting and the insurance industry. In 2006, he started the research department, growing it to be an important piece of our recruiting process. In 2013, he became a Partner, where he focused his attention on recruiting C-level assignments and enhancing the company’s client base. At the beginning of 2016, he was promoted to Chief Operating Officer, leading a staff of direct hire recruiters and account managers and oversight of all recruiting tools and systems used by the company.

Raised in Fort Worth, TX, he grew up aspiring to become a doctor. However, after realizing the amount of school he would have go through along with the price tag involved, he went to college wondering where his life would lead him. After graduating from Boston University and spending a short time working in Boston, his heart led him back to the Dallas/Fort Worth area.

He’s been married to the love of his life, Emily since 2011 and they like to spend their free time traveling and enjoying an occasional karaoke night. There has been some discussion about putting together a singing group, however there’s been a disagreement on who the lead singer would be (Johnny is adamant about being a solo artist).

In January 2018, they had their first child, a beautiful little girl named Callie, and then added to their family with Madelyn in February 2020. Their goldendoodle, Posey is slowly getting used to having “sisters” in the family.  Johnny loves being a girl dad.

jpark@questpro.com
972-960-1305 ext. 9930
kathy-gilman

Kathy O'Brien

Partner, QTemps

Kathy graduated from the University of Texas at Arlington with a Bachelor of Arts degree in Public Relations. After 10 years of outside sales in the IT industry, Kathy joined the Questpro team in 2002 and was made Partner in 2013. She now leads the QTemps division and its entire operation. Along with her team, she has grown the business each year, and the company continues to set records on a monthly basis. Kathy has been a consistent member of the Questpro’s President club, former employee of the year and top producer of the year.

kgilman@questpro.com
972-960-1305 ext. 9933
jillanna-pomelow

Jillianna Pomelow

Partner, Cost Containment Practice

A proud “Okie,” not from Muskogee but close to it, Jillanna joined Questpro Consultants as a “Rookie” Recruiter in the summer of 2000 and promoted to Partner in 2010. Recognizing the market demand for quality recruitment services within the rapidly growing Cost Containment Arena, Jillanna was responsible for the ramp up of the Questpro Managed Care Division in 2004. Since 2003 Metroplex Association of Personnel Consultants (MAPC) has named her one of the top industry recruiters: top 8 in 2008, 2009, 2010 & top 5 in 2011. Questpro Company awards include: Presidents’ Club Member & Top 3 Producer for the past nine consecutive years, including being named “Employee of the Year” in 2005 & 2012. She attributes success to her attention to providing results driven service to clients by continuously delivering high demand “A” players within the P&C Insurance and HealthCare disciplines of Claims/Workers’ Compensation, Sales/Account Management, IT, and Legal. Jillanna holds a Bachelors degree in Business Communications from Baylor University “Sic ‘Em Bears” and a Masters in Human Resources from Dallas Baptist University. Additionally, Jillanna loves spending time with family/friends especially her two busy little boys. As Board Secretary, she is also an active member of her son’s BSE PTA. Other interests include running, dance and travel.

jpomelow@questpro.com
972-960-1305 ext. 9931
debbie-hubbell

Debbie Hubbell

Partner/Vice President of Sales

Debbie Hubbell is Vice President of Sales for Questpro. She was employed by Questpro for three years as the director of the temp division, and later became the VP of Sales for all four divisions. She oversees the strategic sales direction globally of the Dallas based, $11 million recruiting and staffing company. Debbie has over 30 years of experience years in the staffing industry where she has “worked to improve as many lives as possible”. For 17 years, she held top positions with Kelly Services a $5.7 billion staffing agency, including Area Manager Sales for the DFW market and was also District Manager – N.TX. at Westaff, a $588 million national staffing firm. Native Texas, Debbie is a University of Houston Cougar. She is a devoted wife and mom; loves to travel, golf, ski and help people!

dhubbell@questpro.com
972-960-1305 ext. 9939
taylor-jones

Taylor Jones

Business Development Director

Taylor joins Questpro with both commercial insurance and college recruitment experience. Taylor graduated from the University of Kansas in 2012, and she began her recruiting career as a regional recruiter for her alma mater. While sourcing for future Jayhawks during her tenure with KU, Taylor managed recruitment for several territories and found her passion in working with college-aged students. Taylor found her way to the insurance industry working for a large broker, where she handled the corporate and campus recruitment initiatives for the company’s Texas operations. It was with this firm that Taylor obtained the foundational P&C coverage knowledge that she now uses in her daily recruitment efforts.

Taylor is a Dallas-native who recently married Nathan, a Houston-native (but she doesn’t hold that against him). In her downtime, Taylor enjoys being an aunt, spending time with her chocolate lab, Dixie, partaking in the occasional wine tasting, and spending evenings scheming up her next travel destination with Nathan.

tjones@questpro.com
972-960-1305 ext. 9934
michael-cote

Michael Cote

Business Development Manager

Michael Cote has been part of the insurance industry and attending conferences since he was a child. After serving in the Navy as military police, he became a Private Investigator on the WC side of the industry. Then he moved into a sales role for Baxter Restoration where his focus was on Property. He obtained his adjuster’s all lines license in 2015 while working for an IA/TPA Firm. Michael later recruited for Free State for 1 year before taking on the role as VP. He was awarded the Rising Star award from the WCCP in 2017 for his work within the industry.

Michael is originally from New England, but has lived in Florida for most of his life. On his own time he enjoys working out, fishing, martial arts, camping and spending time with his loved ones.

mcote@questpro.com
407-436-7927
charlene-demers

Charlene Demers

Sales Researcher

Charlene proudly joined the Questpro/QTemps team in February 2016 as Business Development Director for Florida. With a background in healthcare marketing and workers’ compensation business development, Charlene understands the need for quality customer service and enjoys working with Questpro/QTemps clients to meet their individual needs.

With a passion for cultivating deep and meaningful relationships, Charlene participates in several industry-related associations and tradeshows and serves as a community volunteer with Junior League of Manatee County. A Florida native, Charlene attended the University of Central Florida where she graduated with a Bachelor of Arts Degree in Advertising and Public Relations and a Minor in Marketing.

Reflecting on her career with Questpro/QTemps, Charlene says, “I am grateful to be a part of the Questpro/QTemps family. It’s truly an honor to work alongside a group of professionals who have 20 years of insurance staffing and recruiting experience and carry an outstanding reputation among the industry. I trust that our current and prospective clients are in good hands, and it’s a great feeling to know that collectively, we’re working together to make a positive impact.

Charlene currently resides in Bradenton, Florida with her husband, Jordan, and their goldendoodle, Stella.

cdemers@questpro.com
813-200-6501
caroline-miller

Caroline Miller

Social Media Strategist

Caroline started working with Questpro as an intern during her senior year at the Cox School of Business of Southern Methodist University. During this year, she practiced and fine-tuned her marketing skills through her class projects, internship, and as marketing director of SMU’s Relay for Life organization. After graduating, she decided to take her marketing degree, stay in Dallas, and start full-time for Questpro. Initially from San Antonio, Caroline loves visiting her family anytime she can, especially her little nieces Addison and Reese. Caroline is excited to apply all that she has learned and grow the online presence of Questpro!

cmiller@questpro.com
214-723-5551 ext. 9984
ben-volkmer

Ben Volkmer

Director of Client Services

Ben Volkmer has worked at Questpro for most of his professional life, joining the company in 2007 after attending the University of Texas at Austin and Richland Community College. After working his way out of the bullpen, he took on additional responsibilities in national sales, account management and marketing strategy while running a top-performing recruiting desk.  Ben relocated to Austin in 2013 as one of our first successful remote employees, which is a tradition that continued as we’ve continued to grow the company. Equally passionate about client and candidate relationships, Ben has built a wide, national network across the insurance industry that helps drive Questpro forward by providing access to executive leadership and top-performing, passive candidates.

bvolkmer@questpro.com
972-960-1305 ext. 9923
jodi-becker

Jodi Becker

Assistant Vice President

Jodi rejoined Questpro in 2012 as Assistant Vice President and also worked for the company from 2001-2009 as a Senior Recruiter. Her prior experience includes three years as Vice President at another insurance search firm and 10 years of sales and sales management in the publishing industry working for large conglomerates such as United Newspapers and Murdoch Publications. During the course of her recruiting career, she has been honored as one of the top 20 recruiters in DFW four times, as well as receiving recognition on a state level for outstanding achievement. Jodi is a Certified Personnel Consultant since 2005 and feels that her success has come from her ability to develop longterm relationships with clients, understand and appreciate their specific needs, and then hone in on the talent that is best suited for their culture. Outside of work, Jodi enjoys gardening and perfecting her culinary skills.

jbecker@questpro.com
972-960-1305 ext. 9924
jason-keck

Jason Keck

Director - Life Insurance Practice

Jason Keck got his start in Insurance recruiting back in 1997 with one of the largest MRI offices in the country where he learned the business from the ground up. Jason joins us after spending the last 13 years at Adecco Staffing. From the beginning Jason’s focus was on top rated Life Insurance and Life Reinsurance companies across the country. Today Jason still works specifically with the Life Insurance industry and works most every type of position primarily at the mid-career level and up to Executive.

Jason was born and raised in the Dallas TX area and has lived in Allen, TX for the last 10+ years. He went to Berkner HS in Richardson, TX and is a proud “LumberJack” graduating from Stephen F Austin State University in Nacogdoches, TX. Jason has been married to the same beautiful woman for 22 years and has 2 sons who are 16 and 21 years old. In his off-time Jason enjoys spending time with his wife going to concerts and maybe a little karaoke and of course with his boys going to movies or playing darts or ping pong. Jason is an avid tennis player (4.5 level) and If you talk to him about tennis you will quickly see he is a tennis nerd.

Types of positions that Jason and his team work on include: Accounting/Finance, Actuarial, Claims, Data Science/Modeling, Investment/Asset Management, Legal/Compliance, Medical Director, New Business, Operations/Process Improvement, Project Management, Sales/Distribution, Underwriting, Wholesalers and Executive level positions from VP to CEO.

jkeck@questpro.com
972-960-1305 ext. 9953
Tandeka Nomvete - Headshot

Tandeka Nomvete

Director of QGrads

Tandeka Nomvete graduated from Georgia State University in 2013 with a BBA in Risk Management and Insurance, minor in Actuarial Science. Upon graduating, she joined Marsh USA, Inc. and worked for the commercial insurance brokerage for five years. As an Associate Account Executive, she managed client service needs over multiple product lines within both the National Brokerage and Global Risk Management arenas. She coordinated the technical advice, product expertise and comprehensive review of client risks and worked with placement teams to ensure the best terms and pricing for her clients. Seeking to meaningfully impact students and their career exposure and opportunities in the insurance industry, Tandeka joined Gamma Iota Sigma in 2019 as the Director of Chapter Engagement. While working for this student association, Tandeka developed and managed national resources for the local chapters and student officers to foster effective chapter management and inclusive membership. Tandeka joined Questpro in October 2020 to lead the QGrads division and facilitate more opportunities for students and recent graduates to obtain internships and jobs within the insurance industry. Tandeka was born and raised in South Africa and immigrated to the United States at 17 years old. She resides in Miami, FL with her husband, Miguel, who immigrated from Mexico in 2015. Tandeka and Miguel love to travel the world, scuba dive, snorkel, and explore unique restaurants and attractions. Tandeka’s passions include: mentoring college students, networking, planning and hosting events, attracting top talent, tackling retention issues, challenging status quo and championing all Justice, Equity, Diversity, & Inclusion (JEDI) initiatives.

tnomvete@questpro.com
972-502-9937
lisa-smith

Lisa Smith

Senior QTemps Recruiter

Lesa joined the QTemps team in April of 2011. She started her recruiting career in 1992 in the insurance industry with Insurance Temporary Services, Inc. /Lowry Claims Services, Inc. Lesa first started working in the insurance industry at Great American Insurance Company for 3 years and later was with Crum and Forster Insurance Company for 7 years as a Claims Examiner. She is looking forward to her career with QTemps Insurance Staffing

lsmith@questpro.com
972-960-1305 ext. 9945
griselda-aviles

Griselda Aviles

QTemps Recruiter

Griselda Aviles started her staffing career in 2012. She landed her first opportunity with a regional staffing firm as an assistant and shortly thereafter was promoted to Recruiter. With this new-found skill Griselda applied it not only to work, but also to on campus activities at Texas Woman’s University. She quickly took the seat of VP Recruitment for a Greek organization and recruitment became second nature. After 6 years of staffing, her commitment to the industry continues with Questpro QTemps! Born and raised in Dallas, Texas, Griselda enjoys painting, being exploring nature, and most of all traveling. She lives in the moment and loves spending time with family and friends.

gaviles@questpro.com
972-960-1305 ext. 8228
pam-brown

Pam Brown

QTemps Recruiter

Pam graduated from the University of South Florida with a degree in Business Management and immediately began her career in Human Resources. She soon discovered Staffing was her path when she started working in the industry in 2012. She worked for a national staffing company for 6 years where she started as an Assistant, learning the industry, and moved to a Consultant role for the past 4 years. Her passion is helping each candidate and client find the perfect fit. Outside of the office she enjoys spending time with her husband and 2 young children.

pbrown@questpro.com
972-960-1305 ext. 9952
aracely-bazan

Aracely Bazan

QTemps Recruiter

Aracely Bazan has a variety of previous experiences; medical office, accounting, image analysis and IT recruiting. She is due to graduate this April with a Medical Billing and Coding Specialist Degree, but she found her true calling in recruiting. Aracely enjoys working in a team setting and utilizing her outgoing personality to help others. She is Texas born and raised, and she’s proud of it! Some hobbies of hers are sketching, painting, calligraphy, and anything DIY. She’s going on two years of marriage and has two fur babies, a Siberian Husky father-daughter duo named Ghost and Stormy. Her family enjoys camping, hiking, and anything nature. We are excited to welcome Aracely to the Questpro/QTemps family!

abazan@questpro.com
972-502-9946
erin-cross

Erin Cross

Senior Recruiter

A native Texan, Erin grew up in Dallas and graduated from Texas Tech University in 2006 with a Bachelor’s degree in Communications. She has been a proud member of the Questpro team for over a decade, recruiting and advising the best talent in the insurance industry! During her time with Questpro, Erin has placed candidates in all types of different positions, such as Account Management, Underwriting, Claims, Risk Management and much more for both the P&C and L&H arenas. Her first priority is making sure she understands her clients’ needs, so they have the best experience while working with Questpro and recieve top talent for their team. Outside of work, she is an active member in DCA, RIMS and IIAD and loves attending networking events. Since she started with Questpro, Erin has gotten engaged, married, and is now a proud mother to her crazy out-going son, Otto! “She couldn’t ask for a better support system through it all!”

ecross@questpro.com
972-960-1305 ext. 9926
jason-baber

Jason Baber

Recruiter - Life Practice

After spending a year as a candidate specialist and SME at an IT staffing agency, Jason arrived at Questpro in 2019 ready to find a long-term home in the recruiting field. Before deciding to take this particular path on his professional journey, Jason earned his Master’s degree in the Humanities from UT Dallas and spent several years trying to convince himself he should become an academic. Since opting out of this arduous route he has become an enthusiastic recruiter, finding true joy in making matches between businesses in need of talented individuals and candidates in need of a more exciting role.

Jason is currently engaged to the love of his life and is more than thrilled to raise his beautiful puppy and maybe even some kids with her as the years go on. In his off-time Jason is a trivia master, film/television lover, and pretty rockin’ drummer (The Slow Rain is his upcoming 2-piece project—look out for them in summer 2019!).

jbaber@questpro.com
972-960-1305 ext. 9943
paige-michel

Paige Michel

Recruiter

Paige Michel graduated from Texas Christian University with a Bachelor of Arts in Communication Studies and a double minor in Business and Psychology of Leadership. Originally from Canton, Michigan, she has spent the last 13 years in the DFW area and considers herself a full Texan! She comes to Questpro with five years of recruiting experience, recruiting for the IT, telecom, accounting/finance, and engineering industries. Before COVID hit, Paige’s hobbies included traveling, going two-stepping at Cowboys Red River, attending concerts (especially country bands), and just enjoying life! Paige also loves spending time with her family and friends, as well as her family’s three dogs!

pmichel@questpro.com
972-960-1305 ext. 9922
jen-story

Jen Story

Research Manager

Jennifer began her career in the recruiting industry with Questpro as Researcher in October 2014 and brought several years of combined sales and quality customer service experience with her. Her passion for helping others and love for researching and digging for information led her to “Employee of the Year” in 2017. In 2018, she was promoted to Research Manager, overseeing the direct hire Research team. Originally from Texas, Jennifer currently resides in Boise, ID with her husband Connor. Together they share two adorable fur babies, Corndog and Leo. In her spare time, she loves being out in nature, flipping old furniture, and discovering new local breweries.

jstory@questpro.com
972.960.1305 ext. 9949
julie-jensen

Julie Jensen

QTemps Researcher

Julie grew up in Wichita Falls, Texas, where she attended Midwestern State University and graduated in 2009 with a BA in Sociology. In 2010, she started her career in the staffing and recruiting industry, where she primarily focused on IT staffing. Julie joined the Questpro team as a researcher in 2013, where she gained a thorough knowledge of insurance roles and requirements. In her spare time you can find her having fun with her Husband (Ryan) and Daughter (Riley), drinking a cold one, traveling, enjoying live music, and volunteering with The Birthday Party Project.

jjensen@questpro.com
972-502-9936
jonathan-narramore

Jonathan Narramore

Researcher

Jonathan joined the Questpro team in February of 2020 as a researcher. Previously, he worked as a recruiter focused in the accounting and finance industries. Jonathan is a proud Fightin’ Texas Aggie, Class of 2015, with a B.S. in Economics. In his spare time, he enjoys playing golf, reading spy novels, listening to George Strait songs and eating good BBQ. Welcome Jonathan!

jnarramore@questpro.com
972-502-5557
jamie-barnes

Jamie Barnes

Office Manager

Jamie joined the Questpro/QTemps team in April 2004. She started her career with QTemps as a recruiter and transitioned into the role of Office Manager for the company in 2007. Jamie graduated from Texas Tech University in 1996 with a Bachelor’s degree in Restaurant, Hotel and Institutional Management. She is a devoted mother to 2 boys ages 3 and 5. She loves to spend time with her family and to travel. Jamie’s role is to make sure we all are on top of our games each and every day.

jbarnes@questpro.com
972-960-1305 ext. 9932
alicia-boothe

Alicia Boothe

Controller

Alicia joined the Questpro/QTemps team in October 2019. Alicia graduated from the University of Texas at Dallas in 2004 with a Bachelor’s degree in Business Administration. She loves to spend time with her husband, Brad, and cats Josey, Luna and Bubbles. Alicia enjoys yoga, reading, writing, traveling, being with friends and family and is an animal and nature lover. Alicia is grateful for the opportunity to bring her experience of payroll, HR, accounting, benefits and billing to the Controller role at Questpro/QTemps.

aboothe@questpro.com
972-502-9942
cathy-russell

Cathy Russell

Payroll Analyst

Cathy joined QTemps August 2015 in a dual purpose role of Payroll Service/Recruiting Assistant. She started her career in the staffing industry over 10 years ago in Legal field, working her way up from the front desk to payroll. She brings with her experience in temporary payrolls, accounts receivables, customer service, with a splash of research and recruiting. Cathy looks forward to see where this new yet familiar path will take her with QTemps insurance Staffing. In her free time she serves on the board of ”It Starts With You” as Treasurer and mentor, volunteers at the North Texas Food Bank, shoreline cleanup at White Rock Lake, cooking, and reading .

crussell@questpro.com
972-960-1305 ext. 9955